One Year Technical Support Agreement

When your machines aren't running, it's revenue lost. Services Four Automation knows that time is irretrievable. That's why we offer the Technical Support Agreement. Our goal is to keep you knowledgeable about the products you have, minimize your downtime and keep you up and running. You can stay productive by using the phone, fax, email and Online Netview support, and get the help you need when you need it.

Technical Support Includes:

• Phone, Fax and Email technical support
• Online Netview Support: Live support via the Internet for instant answers to your questions.
• Tech Days: Open Q & A Forum and choice of 2 Tech Day Sessions once per month (morning or afternoon
• Mastercam New Version Release Seminars
• Mastercam Feature Specific Seminars: Mastercam Feature specific user seminars.
• Discounts on Custom Services: Onstie Post work, Training or Part Programming

Pricing:

• Mill Entry, Mill Level 1, Router Entry, Router, Wire or Lathe Entry: $650.00/year
• Mill Level 2, Mill Level 3, Router Pro or Full Lathe: $950.00/year
• All Bundles on same Sim (Example - Mill Level 1& Lathe): $950.00/year
  
  

Phone, Fax and Email support are not meant to replace formal training.
If the support engineer feels that a lack of training is responsible for a technical problem, he/she may recommend an appropriate training class as a final solution to the inquiry.

The Tech Days Sessions are intended for all Mastercam users from basic to advanced and can range from Art, Lathe, Mill, Router, and Wire, toolpaths and geometry questions. They're held at Services Four Automation in Sterling, MA once per month. The objective of these sessions is to provide an opportunity for customers to receive additional support. Topics covered may range from specific toolpath issues to advanced techniques and minor post edits. The sessions are an open forum for customers to receive specialized, specific instruction addressing individual needs.

Non Standard Tech days available upon request any day of the month, some restrictions apply, call Services Four Automation for more information: 978-728-0009.

The customer may send one (1) representative per licensed copy of Mastercam owned by the company. Further, each company is entitled to only one session on the day of the workshop. Each session (morning & afternoon) is limited to eight (8) people. Customers must call at least one week in advance to reserve their space.